Limited liability company with a capital of 5000 euros
Headquarters: 2, rue Sainte Elisabeth 75003 PARIS;
Telephone number 01 42 74 39 85; Email address email@example.com
Paris RCS n ° 537 628 331
General conditions of sale for products sold on www.luxuryavenue.fr
Date of last update: 06-01-2020
Article 1: object
These conditions govern sales by LUXURY AVENUE located at 2, rue Sainte Elisabeth in Paris (75003) of jewelry, scarves and fashion accessories.
Article 2 - Price
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of LUXURY AVENUE. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders regardless of their origin are payable in euros.
LUXURY AVENUE reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of LUXURY AVENUE until full payment of the price.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. This physical possession is recorded on the date of delivery of the order upon delivery of the parcel against signature or in the letterbox depending on the means of transport chosen.
Article 3 - Orders
You can order on the Internet: www.luxuryavenue.fr
The contractual information is presented in French and will be the subject of a confirmation at the latest at the time of the validation of your order.
LUXURY AVENUE reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4 - Confirmation of your order
Any order appearing on the website www.luxuryavenue.fr implies acceptance of these General Conditions. Any order confirmation entails your full and complete acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare to have perfect knowledge of it.
The order confirmation will be worth signature and acceptance of the operations carried out.
A summary of your order information and these General Conditions will be sent to you in PDF format via the email address confirming your order.
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price.
Payment for your purchases is made by credit card using the Mercanet secure system of BNP Paribas.
The card is only debited when the order is confirmed.
Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.
Returns are to be made in their original condition and complete (packaging, accessories, storage pouch). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are the responsibility of the Customer.
In the event that the right of withdrawal is exercised, LUXURY AVENUE will reimburse the sums paid within 14 days of notification of your request and via the same means of payment as that used when ordering.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The provision of services fully executed before the end of the withdrawal period and the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (eg unsealed earrings or piercings)
- The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;
- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
- Transactions concluded during a public auction.
- The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
In the event of exercise of the right of withdrawal for a purchase and a payment made from a third party company (external sales platforms and external promotional operations) relating to the products sold on www.luxuryavenue.fr, the Customer's right of withdrawal is to be exercised with this third party. LUXURY AVENUE cannot be held responsible for purchases and payments made to this third party as well as their delivery conditions.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL - CONTRACTS CONCLUDED BETWEEN PROFESSIONALS
In accordance with the provisions of article L121-16-1 of the Consumer Code, the right of withdrawal and all of these provisions do not apply between Professional Customers and the LUXURY AVENUE Company when they make purchases on all of their access to the Business platform being dedicated and strictly reserved to them, except for the restrictive conditions strictly provided for by law.
You declare to have perfect knowledge of it.
Article 7- Availability
Our products are offered on the site www.luxuryavenue.fr within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made.
In addition, the website http://www.luxuryavenue.fr is not intended to sell its products in large quantities. Consequently, LUXURY AVENUE reserves the right to refuse orders for 10 identical items.
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, and are shipped within the time period indicated on the order validation page.
In the event of a delay in shipping, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.
In accordance with legal provisions, in the event of a delay, you have the option of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it after receipt of the return of your items under the conditions of article L 138-3 of the Consumer Code.
All our deliveries of goods being made by the carrier LA POSTE (letters and packages followed), the company LUXURY AVENUE cannot be held responsible for late delivery due to its delivery by the carrier LA POSTE or due exclusively to unavailability of the customer at the time of delivery.
During busy periods such as Christmas, LUXURY AVENUE reserves the right to extend the shipping time to an additional 72 hours.
It is specified that any change of delivery address made by the Customer after the order has been registered may result in an extension of the delivery time.
Article 9 - Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email to firstname.lastname@example.org within 14 days of delivery.
The products must be returned in perfect condition, complete (accessories, packaging, instructions, warranty ...) accompanied by the invoice and a note of explanation recalling the customer's contact details as well as his desire to receive an exchange, a refund. or a credit note, at the following address:
19, rue Réaumur
OFFICE intercom R1
The shipping costs related to the return of the products remain the responsibility of the customer.
Any customs fees associated with returning a product from a foreign country are also the responsibility of the customer.
LUXURY AVENUE strongly advises its customers to return products by Colissimo (bulky items or several items or item of significant value) or Letter Followed (small item of low value and less than 3 cm thick only). The customer also has the option of choosing the carrier of his choice. On the other hand, the costs of return as well as the related risks are the responsibility of the customer. He is therefore recommended to provide proof of this return, which assumes that the products are returned with parcel tracking, or by any other means giving a certain date.
The right of withdrawal - in addition to compliance with the deadlines and methods described in the previous points - is considered to be applied correctly in the event that the following conditions are fully respected:
a. We invite you to notify us by email of your return request.
b. The product must not have been worn, worn, modified, washed or damaged. Products without their protective cellophane are neither refunded nor exchanged.
c. If a label is attached to this product, it must not be removed otherwise the refund cannot be made.
d. The returned products must be sent to LUXURY AVENUE in a single shipment. LUXURY AVENUE reserves the right not to accept items from the same order, returned and shipped at different times.
e. The product must be returned in its original packaging.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
The warranty does not cover any damage which, in the opinion of LUXURY AVENUE Customer & Returns Service, would be caused by improper use, an accident, normal wear and tear of the jewel, a clumsy attempt at repair, negligence, or failure to follow the care instructions for LUXURY AVENUE products.
If necessary, a repair in the workshop, subject to feasibility, is offered to the customer.
Are not covered by the guarantee all purchases that do not constitute a direct purchase invoice with the official site www.luxuryavenue.fr, the resale of second-hand items between individuals or by professionals, and in general all purchases made from reseller partners outside the official website www.luxuryavenue.fr unless otherwise stated with the agreement and express authorization of www.luxuryavenue.fr
Article 10 - Liability
The products offered comply with current French legislation. The responsibility of the company LUXURY AVENUE can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
Furthermore, LUXURY AVENUE cannot be held responsible for damage resulting from improper use of the product purchased.
Finally, LUXURY AVENUE cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 11 - Applicable law in the event of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 12 - Intellectual property
All elements of the www.luxuryavenue.fr site are and remain the intellectual and exclusive property of LUXURY AVENUE. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of LUXURY AVENUE.
Article 13 - Personal data
LUXURY AVENUE reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send you.
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.
Article 14 - Proof archiving
LUXURY AVENUE will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of LUXURY AVENUE will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.